Customer Success Intern

Kumaripati, Lalitpur

|

Intern

Apply Before :

November 25, 2023

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Quick Summary

  • Monitor chat support and videos
  • Answer any raised queries by the customer
  • Follow the bugs report to Engineers
  • Support the customers with data Updates

Job Description

We are seeking a motivated and driven individual to join our team as a Customer Success Intern. As a Customer Success Intern, you will work closely with our Customer Success team to ensure our customers are successful with our product. You will be responsible for supporting our team with customer onboarding, training, and ongoing support. This internship is a great opportunity to learn about customer success and gain valuable experience in a fast-paced tech startup.

Responsibilities and Duties

  • Assist the team in handling enquiries in the most effective manner
  • Answer any raised queries by the customer and connect with the concerned team, if needed.
  • Follow the bugs reporting process and assign them to Engineers. 
  • Inform and follow up with clients regarding new product updates, improvements, bugs and new releases of the software
  • Understand the existing features as well as the FAQs through support articles.
  • Understand the online courses on system functionalities which are Admin, Counselor/ Sales and Accounts courses. 
  • Update and make changes to articles if required
  • Support the customers with data Updates. 
  • Product Knowledge and Product Update

Essential Skills and Experience

Education and Qualifications

  • Currently pursuing a Bachelor's or Master's degree in Business, Marketing, or a related field
  • Strong written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Proactive and self-motivated with the ability to work independently and as part of a team
  • Proficient in Microsoft Office and Google Suite
  • Interest in customer success, technology, and startups

Good To Have

Benefits of joining GlobalyHub

5 Days Work Week

Competitive salary

Festival bonus

Regular festival games

Team building activities

Access to online learning

Openwork culture

Develop global skills

Benefits of joining GlobalyHub

5 Days Work Week

Paid Internship

On-the-Job Training

Access to online learning

Team building activities

Openwork culture

Develop global skills

How to Apply?

Just need Four steps

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